Refund & Cancellation Policy

1. Order Cancellation by Customer

• You may request cancellation of your order before it is shipped.
• To cancel, contact us as soon as possible with your order details.
• Once the order has been dispatched, we cannot cancel it. You may return eligible items as per our return policy.

2. Cancellation by Lakshmi Homeopathy

• We reserve the right to cancel orders in case of stock unavailability, pricing errors, or non-compliance with our terms.
• If we cancel your order after payment, the full amount will be refunded to your original payment method within 7–10 business days.

3. Refund Eligibility

• Refunds are considered for: wrong product shipped, damaged or defective product, or order cancelled by us.
• Homoeopathic medicines that have been opened or used cannot be returned or refunded for health and safety reasons.
• Unopened, sealed products may be eligible for return if received in damaged condition or if the wrong item was dispatched.

4. Refund Process

• Contact us with your order number and reason for refund. We may request photos or details for verification.
• Approved refunds will be processed to the original payment method (or as per applicable law) within 7–10 business days after approval.
• Bank or payment gateway processing times may cause additional delay before the amount reflects in your account.

5. Returns

• If a return is approved, you may be required to send the product back to us in unused, sealed condition (where applicable).
• Return shipping costs may be borne by the customer unless the error was on our side.

6. Contact

For cancellation or refund requests, please reach out through the contact details provided on our website.